Refunds

Before the analysis starts: full refund

If you have paid and the analysis has not yet run, the full amount is returned with no justification needed. An unconsumed payment is identifiable in our system, so this case admits no discussion.

After the analysis

Once run, the analysis is generally not refunded. The reason is cost: reading a full audience and classifying every bio is an expense paid to our providers at that moment and not recoverable. The result, moreover, is delivered and kept permanently at its link.

However, the amount is returned in the following cases:

• The analysis failed and you received no result.
• The result came out marked "insufficient sample". This happens when too many accounts in your audience do not say what they do and the percentages would not be reliable. The tool itself tells you when it happens: if you see it, write to us.
• You were charged twice for the same account.
• A fault of ours stopped you from reaching the result you paid for.

How to ask

Write to support@xcanme.com from the email you paid with, or quoting the order identifier shown on the Polar receipt. We reply within five working days.

Two things that do not depend on us

Payments are processed by Polar as merchant of record. Polar reserves the right to issue refunds on its own within 60 days of purchase, regardless of what this policy says.

This policy does not limit the rights granted by consumer lawapplicable in your country. Where the law grants greater protection than this text, the law prevails.